Ordering, Shipping & Returns

Books can of course be purchased from our Golden Hare Books shop, but if you’re not local to Edinburgh or won’t make it to the store to collect – we can have your books posted to you!

Books can be ordered for posting via our online shop, and if you don’t see what you’re after there, you can email us or call us and speak to one of our booksellers to place your order that way.

Please read the following before placing your order with us.

How will my order be processed?

Orders will only be processed during Golden Hare Books opening hours (10am-6pm, Monday – Sunday). As soon as we receive your order, one of our booksellers will get the products packed and ready for either collection or posting. It will be the same process for orders both purchased over the phone or via our online shop.

I live close to the shop, can I pop along and collect my order?

Of course! However, we ask customers to please let us know the date and if possible a rough collection time so we can minimise contact and keep our staff safe during the Covid-19 pandemic. Please select the free collection from shop option at check out for this service.

Where does Golden Hare deliver?

We can post your books anywhere in the UK or Ireland. During the COVID-19 pandemic we have suspended international deliveries.

In general we use Royal Mail for delivery orders, although if your order is especially large we may use a reliable courier service instead. If you place your order before 11am we will endeavour to process and dispatch it the same working day. Orders placed after 11amm will be processed the following working day. Shipping across the UK is a flat rate of £5, except for small items (eg. cards / vouchers) which will be £1, or very large orders where we may ask customers to cover the delivery charge at cost price.

Estimated postage times:

UK 2nd class: 2-5 working days

We regret that we are currently unable to offer delivery on orders beyond the UK or Ireland in light of the current COVID-19 pandemic.

What if I can’t see the book I want on the online shop?

At Golden Hare we prefer to buy fewer books – but more often. We get new books delivered most days, so we always have the latest, most exciting titles available for our lovely customers to browse and buy.

This does mean we won’t always have every book by every author in our current stock. If you don’t see what you’re after on our online shop it would certainly be worth contacting us as we can usually source even the most obscure titles for customers.

How will my book be packaged?

We use either cardboard book wraps or high quality envelopes for all orders being sent out via Royal Mail.

We also offer an extra special gift wrapping service – just select this option at checkout and let us know if you’d like a handwritten message included.

All books for delivery come with one of our branded Golden Hare bookmarks too!

Oops! I’ve accidentally listed an incorrect delivery address, what now?

Please ensure you provide a full delivery address, Golden Hare Books cannot be held responsible for wrongly delivered items due to incorrect or incomplete addresses. If you’ve made an error with the delivery address, contact us as soon as you can and we’ll do whatever we can to fix it.

My order has arrived damaged / incorrect or I have changed my mind – can I return it?

We hope you are happy with your purchase, but if you change your mind you have 14 days from receipt to return or exchange your item. Goods must be unused and in original packaging. We cannot accept returns on gift vouchers.

To return an item send back to : Golden Hare Books Ltd, 68 St Stephen Street, Edinburgh, EH3 5AQ or drop off in person.

We recommend you package the item securely and insure it for returning by post. We cannot be held responsible for items that go missing or are damaged in the post. 

Once we have received the item in good condition we will issue a refund to the original payment method. P&P costs are non-refundable.

If an item you receive is faulty, damaged or poor quality you must notify us within 24 hours of receipt with images. Send these images via email to mail@goldenharebooks.com. Once we have reviewed your complaint we will replace or issue a refund.

Don’t see the answer to your query here? Drop us an email or call us to speak to one of our dedicated booksellers for more information.