Ordering, Shipping & Returns

During the Covid-19 pandemic we have temporarily closed our shop doors, but continue to take orders for all our usual products online and via phone from Monday – Friday, 11am – 5pm. We are running a Saturday morning home delivery service for Edinburgh addresses and posting your books out to addresses further afield.

Please read the following before placing your order with us.

How will my order be processed?

Orders will only be processed during Golden Hare Books opening hours (currently 10am-5pm, Monday – Friday). As soon as we receive your order, one of our booksellers will get the products packed and ready for either collection or posting. It will be the same process for orders both purchased over the phone or via our online shop.

I live close to the shop, can I pop along and collect my order?

We are pleased to announce that we can now offer free collection from our shop on St Stephen Street. However, all collections must be pre-paid for, and we ask customers to please let us know the date and rough collection time so we can minimise contact and keep our staff safe during the Covid-19 pandemic. Please select the free collection from shop option at check out for this service.

My order is for delivery within Edinburgh, when should I expect it to arrive?

During the Covid-19 pandemic we will be running a non-contact local delivery service available to postcodes EH1 – EH12, for a flat rate of £4 per address. We will be delivering to your door on Saturdays (whilst of course following all government guidelines regarding social distancing). Please select the local delivery option at checkout for this service.

Does Golden Hare offer delivery outside of Edinburgh and how does this work?

Yes, we certainly do offer delivery to addresses further afield than Edinburgh. In general we use Royal Mail for these orders, although if your order is especially large we may use a reliable courier service instead. If you place your order before 1pm we will endeavour to process and dispatch it the same working day. Orders placed after 1pm will be processed the following working day. Shipping across the UK is a flat rate of £4, except for small items (eg. cards / vouchers) which will be £1.

Estimated postage times:

UK 1st class: 1-2 working days
UK 2nd class: 2-5 working days

We regret that we are unable to offer delivery on orders beyond the UK until restrictions regarding the Covid-19 pandemic are lifted.

What if I can’t see the book I want on the online shop?

At Golden Hare we prefer to buy fewer books – but more often. We get new books delivered most days, so we always have the latest, most exciting titles available for our lovely customers to browse and buy.

This does mean we won’t always have every book by every author in our current stock. If you don’t see what you’re after on our online shop it would certainly be worth contacting us as we can usually source even the most obscure titles for customers.

How will my book be packaged?

We use either cardboard book wraps or high quality envelopes for all orders being sent out via Royal Mail.

We also offer an extra special gift wrapping service – just select this option at checkout and let us know if you’d like a handwritten message included.

All books for delivery come with one of our branded Golden Hare bookmarks too!

Oops! I’ve accidentally listed an incorrect delivery address, what now?

Please ensure you provide a full delivery address, Golden Hare Books cannot be held responsible for wrongly delivered items due to incorrect or incomplete addresses. If you’ve made an error with the delivery address, contact us as soon as you can and we’ll do whatever we can to fix it.

My order has arrived damaged / incorrect or I have changed my mind – can I return it?

We hope you are happy with your purchase, but if you change your mind you have 14 days from receipt to return or exchange your item. Goods must be unused and in original packaging. We cannot accept returns on gift vouchers.

To return an item send back to : Golden Hare Books Ltd, 68 St Stephen Street, Edinburgh, EH3 5AQ or drop off in person.

We recommend you package the item securely and insure it for returning by post. We cannot be held responsible for items that go missing or are damaged in the post. 

Once we have received the item in good condition we will issue a refund to the original payment method. P&P costs are non-refundable.

If an item you receive is faulty, damaged or poor quality you must notify us within 24 hours of receipt with images. Send these images via email to mail@goldenharebooks.com. Once we have reviewed your complaint we will replace or issue a refund.

Don’t see the answer to your query here? Drop us an email or call us to speak to one of our dedicated booksellers for more information.